Privacy Policy for Ogden Appliance & HVAC in Ogden, UT

This policy explains, in plain English, what information Ogden Appliance & HVAC LLC ("we," "us") collects through this website and what we do with it.

What our request form collects and why

When you send us a request, we collect the information you choose to give us: your name, phone number, email address, city, the service you need, details about your appliance or system, a description of the problem, your preferred contact method and times, and whether you agreed to receive text messages. The form also records which page of our site you sent it from.

We use this information only to respond to your request, schedule and provide service, and keep basic records of our work for you.

How form submissions are delivered

Our request form is processed by Formspree, a third-party form service, which delivers your submission to us by email. Formspree handles the data only to deliver it to us, under its own privacy policy and security practices.

We never sell your information

We do not sell, rent, or trade your personal information. We share it only with service providers that help us run our business (such as our form, email, and phone and texting providers) and only as needed to respond to you, or when required by law.

Text messages

We send text messages only if you select "Text message" as your preferred contact method and check the consent box on our form. Texts are about your request only. Message frequency varies. Message and data rates may apply. Reply STOP at any time to stop receiving texts, or reply HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.

Cookies and analytics

This website does not use advertising cookies. We use Google Analytics to understand how visitors use our site, such as which pages are viewed and whether people tap to call or send a request. Google Analytics uses cookies and collects anonymous usage data; it does not receive your name, email address, or phone number. You can opt out with Google's Analytics opt-out browser add-on at tools.google.com/dlpage/gaoptout.

How long we keep information

We keep service requests and records only as long as we need them to serve you and meet our business and legal obligations.

Your choices and deletion requests

You can ask us to see, correct, or delete the personal information we have about you. Email us at ogdenapplianceandhvac@gmail.com with your request, and we'll respond promptly.

Contact us

Questions about this policy? Email ogdenapplianceandhvac@gmail.com or call (385) 337-3225.